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When it comes to selecting a payroll provider, more than one third of respondents (36%) place accuracy of payroll as their number one criteria. This is consistent with the top benefit organizations cite with regards to their current service delivery model and in general targets the most important and clearest objective of a payroll organization.

Meanwhile, more than two-thirds of organizations (67%) believe a global or regional (multi-country) payroll engine would bring significant benefits to their organization. There continues to be room for improvement as more than half (55%) think that a further reduction of their payroll landscape would provide substantial benefits to their organization; this indicates that the trend for providers to offer more global and regional consolidated views seems aligned to the preferences of the market place and the areas where their clients would realize increased benefits

Providers are therefore seen to be making great strides: the percentage of organizations that believe there is a single provider that can handle all of their payroll needs globally has more than doubled, from 25% in 2015 to 52% in 2017. On the flipside, there is still more work needed to both educate clients about their offerings, and make continuous improvements to further solidify their global and regional offerings.

This is particularly significant given that 88% believe achieving global payroll delivery through a single vendor is important.

What are your top criteria for selecting a new global payroll vendor?

2017
2015
2013
If you were to select a new vendor for global payroll, what would be the top three criteria you would use?
Base: All respondents (n=)
Note: The above percentages represent those ranked 1 and 2.

To what extent do you agree with the following statements?

What extent do you agree with the following statement?
Base: All respondents (n=)

Do you believe there is a single vendor who can handle all of your payroll needs globally?

Based on your experience, do you believe that there is a single vendor who can handle all your payroll needs globally?
Base: All respondents (n=)
Note: Data includes 'don't know' as an option

How important is achieving global payroll delivery through a single vendor?

How important is achieving global payroll delivery through a single vendor?
Base: All respondents (n=)
Note: Only 2017 data includes 'don't know' as an option