When it comes to selecting a workforce management tool, cost remains a leading factor. However, organizations increasingly recognize the need for agility and flexibility in any solution they choose to address complex business issues. Meanwhile, one in five agree that improving the employee experience around their time and attendance tool is a key criterion. This is in keeping with initiatives focusing on employee engagement and the workforce experience to promote retention and productivity in the enterprise.

Additionally, participants report utilizing more homegrown and heavily customized solutions regarding time and attendance, despite an industry trend towards more off-the-shelf and Software as a service (SaaS) solutions. This may be an indication that companies are prioritizing other technology upgrades within HR ahead of the time and attendance system.